At Rihasha Technology (OPC) Private Limited, we are committed to delivering your premium spices and grocery products safely and on time. Please review our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive an order confirmation email/SMS once your order is successfully placed.
  • A shipping confirmation with tracking details will be shared once your order is dispatched.

2. Shipping Locations

  • We currently ship across India.
  • Shipping availability may vary depending on your delivery location.
  • If your location is not serviceable, our team will notify you and process a refund if payment has been made.

3. Delivery Time

  • Estimated delivery time: 3–7 business days depending on location.
  • Delivery timelines may vary due to:
    • Remote locations
    • Courier partner delays
    • Weather conditions
    • Government restrictions or unforeseen circumstances

While we strive for timely delivery, we do not guarantee exact delivery dates.

4. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.
  • We may offer free shipping on select orders or promotional campaigns.
  • Shipping charges are non-refundable unless the return is due to our error.

5. Order Tracking

  • Once dispatched, customers will receive tracking details via email or SMS.
  • Customers can track their shipment using the tracking link provided.

6. Delivery Attempts

  • Our courier partners will attempt delivery as per their standard policies.
  • If delivery fails due to:
    • Incorrect address
    • Unavailability of recipient
    • Refusal to accept delivery
      the order may be returned to us.
  • Re-shipping charges may apply for re-dispatch.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details.
We are not responsible for delivery failures or delays due to incorrect address or contact details.

8. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered with:

  • Do not accept the delivery if visibly damaged.
  • Take photos of the package.
  • Contact us within 48 hours of delivery for assistance.

9. Delays Beyond Our Control

Rihasha Technology (OPC) Private Limited is not liable for shipping delays caused by:

  • Natural disasters
  • Strikes or lockdowns
  • Transportation disruptions
  • Government regulations
  • Courier partner issues

10. Contact Information

For shipping-related queries, please contact:

Rihasha Technology (OPC) Private Limited
Plot No. 105, H No. 10-3-5/A
Beside Shenoy Nursing Home
East Marredpally
Secunderabad – 500026