1. Introduction

Welcome to the website of Rihasha Technology (OPC) Private Limited (“Company”, “we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our e-commerce website and services for purchasing premium spices and grocery products.

By accessing or using our website, you agree to be legally bound by these Terms and Conditions. If you do not agree, please do not use our website.

2. Eligibility

  • You must be at least 18 years old to use this website.
  • By placing an order, you confirm that all information provided is accurate and complete.
  • We reserve the right to refuse service to anyone at our discretion.

3. Products and Services

  • We specialize in the sale of premium spices and grocery products.
  • All product descriptions, images, and prices are provided as accurately as possible.
  • Minor variations in color, texture, or packaging may occur due to natural product characteristics.
  • Product availability is subject to stock.

4. Pricing and Payment

  • All prices are listed in Indian Rupees (INR) unless otherwise stated.
  • Prices are subject to change without prior notice.
  • We accept payments through secure online payment gateways.
  • Orders will be processed only after successful payment confirmation.
  • We reserve the right to cancel any order due to pricing errors or payment issues.

5. Order Confirmation and Cancellation

  • After placing an order, you will receive an order confirmation via email or SMS.
  • We reserve the right to cancel orders due to:
    • Product unavailability
    • Payment failure
    • Incorrect pricing
    • Suspicious or fraudulent activity
  • Customers may request cancellation before the order is shipped.
  • Once shipped, cancellation may not be possible.

6. Shipping and Delivery

  • We strive to deliver products within the estimated time frame.
  • Delivery timelines may vary depending on location and external factors.
  • The Company is not liable for delays caused by courier services, natural disasters, or unforeseen circumstances.
  • Customers must provide accurate shipping details. We are not responsible for delivery issues due to incorrect information.

7. Returns and Refunds

  • Due to the nature of food products, returns may be accepted only if:
    • The product is damaged during transit.
    • The wrong item is delivered.
    • The product is expired at the time of delivery.
  • Customers must notify us within 48 hours of delivery with supporting photos.
  • Refunds, if approved, will be processed within 7–10 business days.
  • Refunds will be credited to the original payment method.

8. Quality and Product Disclaimer

  • Our products are food-grade and intended for household consumption.
  • Customers with allergies or specific dietary conditions should carefully read product labels before use.
  • We are not responsible for adverse reactions resulting from improper storage or misuse.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Provide false or misleading information.
  • Attempt to hack, damage, or disrupt the website.
  • Copy, reproduce, or distribute website content without written permission.

10. Intellectual Property

All website content, including text, logos, images, and designs, is the property of Rihasha Technology (OPC) Private Limited and is protected under applicable intellectual property laws.

Unauthorized use of our content is strictly prohibited.

11. Limitation of Liability

Rihasha Technology (OPC) Private Limited shall not be liable for:

  • Indirect, incidental, or consequential damages.
  • Loss of data, revenue, or profits.
  • Delays or service interruptions beyond our control.

Our total liability shall not exceed the amount paid by the customer for the product in question.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your data as described therein.

13. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website.

It is your responsibility to review these terms periodically.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Secunderabad, Telangana.

15. Contact Information

For any questions regarding these Terms and Conditions, please contact:

Rihasha Technology (OPC) Private Limited
Plot No. 105, H No. 10-3-5/A
Beside Shenoy Nursing Home
East Marredpally
Secunderabad – 500026